We understand that during these unprecedented and difficult times, you may be directly or indirectly impacted by the Covid-19 crisis.
Your peace of mind is our top priority. Therefore, please be assured that we are doing everything possible to speak to our customers as quickly as we can in order to be able to work with them to find the right solution.
So that we can support our customers in the most vulnerable situations, please can you only call us if your enquiry is urgent of if we have requested you to contact us. As you can imagine, like all mortgage lenders, we are experiencing exceptionally high call volumes so we ask that you bear with us during these challenging times.
We are doing our best to help customers as quickly as possible and we appreciate your understanding. You can still use our online payment service.
If you are in a vulnerable situation and would like to speak to us, our call wait times are much longer than usual, however please stay on the line and we will answer your call as soon as we can. If you prefer, you can contact us by email at firstname.lastname@example.org.
In the meantime, please take a moment to read our frequently asked questions to put your mind at ease.
We do not offer our mortgage products directly to consumers. Please contact an Independent Financial Advisor to help you with your mortgage and
mention us. Mortgages are subject to underwriting and our lending criteria.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.