Complaints

How to contact us if you have a concern

The simplest and quickest way to express your concern is to contact us, quoting your account number on 0344 770 8030 or email us at CustomerRelations@foundationhomeloans.co.uk. If you are unhappy with our response, you can pursue your complaint with the Financial Ombudsman Service which can be contacted by post at Exchange Tower, London E14 9SR, by email at complaint.info@financial-ombudsman.org.uk or by telephone on 0800 023 4567. 

Complaints Procedure

Foundation Home Loans is committed to your needs through our service standards. However, should you feel unhappy with the service that we have provided, then please refer to our formal complaints procedure.

Our complaints procedure is available to download or view here.