A sample group of customers might be receiving a survey by post - you may get a letter. As a part of our standard annual operation, our auditors at Ernst & Young will send you a letter, please be aware that this is a genuine communication practice and it is connected with us as a business. We like to work closely with our partners that we can develop our business as a whole for an easier process for all our customers and we hope that you can support us with this initiative.

We like to take the time to thank all our customers for responding to Ernst & Young as your comments about working with us is beneficial and valuable to us and we appreciate for taking the time to help us understand how we can further improve our processes for the future.

Your home may be repossessed if you do not keep up repayments on your mortgage