Extensions to existing mortgage payment deferrals will be considered on an individual basis. We will need to ask you about your financial circumstances so that we can find out how much you can re-pay and to make sure that the payment deferral extension is in your best interests.

We will review your individual circumstances and work with you to find the best solution.

If you are a buy to let landlord whose tenants have been impacted by Covid-19, a payment holiday may be an option available to you. Please call us on 0344 770 8030.

Important: Payment holidays are being provided on the understanding that this relief will be passed on to your impacted tenants, as stipulated by Government announcements.

A payment holiday is where you will not need to make your normal monthly mortgage payment for an agreed period. It does not mean that the payment will not need to be paid at all as this payment will be deferred to a later date.

Important: please be aware that you will still need to repay your mortgage and interest will continue to accrue during the payment holiday period.

If you or your family are affected by Covid-19 which will impact your ability to repay your mortgage, then please call us on 0344 770 8030.

Please be assured that we are following regulatory guidance and will assess each scenario on a case by case basis.

Your normal monthly payment(s) will be deferred to a later date. However, interest will still accrue on your mortgage account and payment for the deferred monthly instalment(s) – the payments missed during the holiday - will be required later.

For home owners (owner occupiers), we will be waiving our normal arrears fee from April until further notice.

We will suspend evictions of home owners for the time being.

It is essential that you get in touch to agree an appropriate arrangement with us. If you simply stop paying, your credit file will be affected and you may be charged fees such as arrears fees and fees for failed direct debits (although from April, we will waive arrears fees for home owners for the time being).

You must have made the first full month payment on your mortgage before you can be eligible for a mortgage payment holiday.

There are different options available to you and you will find these detailed within our Document Section of this website.